Team Bison
Book a Discovery Sprint
Services AI Operations Audit · £3,500 Blog About Contact Book an Audit →
Services · Agentic Automation

We take one costly, document-heavy workflow and run working AI agents in it.

Agentic automation is a done-for-you practice, not a tool we hand over. We put working agents into a single named queue and run and improve them — so the routine majority is handled and your team works only the judgement calls. AI design, software design and platform management, from one team that has built and operated this software in production since 2003.

Three productised lines · one front door

One AI Operations Discovery. Three ways we build from it.

Everything starts with a paid AI Operations Discovery — a low-risk, two-week sprint that produces a written, costed plan. From there we lead with AI Workflows & Agents, and deepen the account with Custom Software and Managed Platforms as the work needs them.

Lead · what this page is about

AI Workflows & Agents

The done-for-you agent practice: Discovery, a first build, a multi-agent system, then an operations retainer. Built on Anthropic infrastructure, multi-substrate by design, with production guardrails — evals, audit trails, rollback and human-in-the-loop — as standard.

  • Discovery · ~£3k · 2 weeks · credited back
  • Pilot / first build · £8–20k · 4–6 weeks
  • Multi-agent system · £25–80k
  • Optimise retainer · £1.5–3.5k / month
Build

Custom Software

Bespoke web platforms, mobile apps for field operations, API integrations and middleware — from a two-week Discovery sprint to multi-quarter production programmes. The build capability behind the agents when the systems around them need work too.

  • Web platforms & field-ops mobile apps
  • API integration & middleware
  • Discovery sprint → production programme
Operate

Managed Platforms

Productised retainers across managed WordPress, managed cloud and compliance support — DSPT, Cyber Essentials, GDPR. Specialist managed security is referred to MSSP partners. The line that keeps what we build running after go-live.

  • Managed WordPress & managed cloud
  • Compliance support · DSPT · GDPR
  • Specialist security referred to MSSP partners

Productised figures shown are public and indicative; account-specific pricing follows scoping. The ~80% lower running cost and ~100× faster processing outcomes are evidenced on the customer's own baseline before they are claimed.

What we do

We create AI agents that free up your team to focus on higher value activities.

Every business has work that drags — piles of documents, endless emails, the same checks done by hand. We put AI agents on it to do the heavy lifting, so the routine gets handled fast and your people are freed up for the tricky calls and the work that really adds value.

80%Handled by agents

The repetitive, high-volume work — triaged and processed continuously. On average around 80% of transactions are routine and straightforward, and the agents handle them start to finish.

  • Read and classify every inbound transaction, document and message
  • Apply your rules and check the detail against the record
  • Match, reconcile and complete the routine cases end to end
  • Flag what needs a human — with a suggested next step ready to go
20%Worked by your team

The exceptions — the complex cases that need consideration or sign-off. The AI sorts them, explains why, and suggests how to deal with each one, so your team decides faster.

  • The disputed and the ambiguous
  • The high-value exceptions
  • The final sign-off and the relationship

We have deep experience in logistics, where these agents are already deployed and running in production — and the same approach works wherever the work is repetitive, high volume or complex.

Claims triage & settlementInspection & condition reportsCheck-in / check-out comparisonDocument workflows & data extractionLanguage translationDevelopment & release operationsSecurity & compliance monitoringMarketing & communicationsResearch & strategy
Deployed in logistics today
How we help our clients

One delivery loop. Four stages. Continuous improvement.

Data Qualityat the core01Discover02Design03Implement04Optimise
01

Discover

We take the processes you know could work much more effectively and map them — systems, data, integrations and the gaps that keep you awake at night. This typically takes a couple of weeks and gives you a clear plan and business case to optimise the process/s.

02

Design

If you approve the plan, we apply experienced process engineers to work with you to reshape your process/s — challenging the status quo and looking at the art of the possible using AI agents. You get a refined, costed new process and data architecture, together with an implementation programme.

03

Implement

We’ll take the new, optimised process architecture that you have approved and make it a reality. Working closely with our business process analyst, we have a team of experienced AI tech programmers who will create your new Agents to make your optimised process come to life. We have change management expertise in our team to work closely with you and your team to adapt to the new, automated ways of working — helping people become excited at the more interesting, value-adding roles that they are moving into.

04

Optimise

We recognise that things can always be fine-tuned, particularly with the ever-advancing ability of technology and AI. We aren’t just a project partner, but work based on deep, longer-term relationships — so we’ll be there to help you think through how things might be refined, as and when.

Secure & UK-delivered

Two delivery tracks. One bright line.

Vertical track · UK-only

Senior UK engineers on every Tier 1 engagement.

Every Discovery sprint, every agent build, every integration, every customer-facing build hour on the Tier 1 vertical engagements. Discovery, scoping, build and named follow-on — UK-based senior engineers you meet on day one. Cyber Essentials certified, secure by design.

Platform track · UK-led

A specialist team extends the working day.

A small specialist offshore team gives production retainers and live platforms eyes on them around the clock. UK seniors stay on call for anything material and own all critical-path Tier 1 work; the offshore team picks up out-of-hours monitoring, response and documented, repeatable patterns.

The bright line: critical-path Tier 1 work is UK-only. The two delivery models do not mix on a single client engagement.

agents/maritime.claims.ts · on Anthropic infra

Working agents, run in production.

What it takes to run agents safely in production — guardrails, audit, human-in-the-loop — is the floor, not a feature. We build on Anthropic infrastructure, multi-substrate by design, and we never imply full autonomy: the routine 80%, with humans on the exceptions. Every engagement ends with code we'd happily run ourselves: typed, tested, traced, and operated.

  • Evals, audit trails and rollback as standard
  • Human-in-the-loop on the boundaries that matter
  • Runbooks and post-mortems shipped with the code
agents/claims-triage.ts● LIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
// agents/claims-triage.ts
import { Agent, tool } from '@teambison/agents';
import { ePOD, EDI } from './connectors';

export const claimsTriage = new Agent({
  name:    'maritime.claims.triage',
  model:   'claude-sonnet-4-6',
  region:  'eu-west-2',
  tools: [
    tool('ePOD.read',    ePOD.read),
    tool('EDI.lookup',   EDI.lookup),
  ],
  guardrails: {
    humanReview: true,    // HITL on file
    audit:       true,    // trace all
    maxCostUsd:  0.40,    // hard cap
  },
});

await claimsTriage.deploy({
  env: 'prod',
});
// → v2.14.3 · 6.4s · live · 1,247 docs/wk
The way in

One queue. Two weeks. A written, costed plan.

Book a paid AI Operations Discovery sprint. We name your costliest document-heavy queue, baseline it on your own numbers, and hand you a costed plan — credited in full against any follow-on build.

Team Bison · since 2003 · Bison Grid live in production · UK-delivered · secure by design