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Services · Agentic Automation

We design and implement Agentic Systems to streamline ineffcient and costly workflows.

We deliver agentic automation as a tailored service that reflects the unique characteristics of your business. It’s not a one-size fits all solution. We take those processes and workflows that are clunky and time consuming. We build agents for you to take that pain away. Routine processes run hassle-free – problem areas and difficult transactions are quickly flagged with suggestions on how to fix to a real person to consider and address.

Discovery · the entry point

Discovery — the key to an optimal solution

We’ll help you confirm the size of the project through a 2–3 week Discovery exercise. It’s low risk, low cost (or even free) and gives you a clear, costed plan to optimize your process(es).

Through the Design + Build phases we give you the optimal blend of tried and tested solutions, platforms and capabilities!

AI Workflows + Agents

The done-for-you agent practice: Discovery, a first build, a multi-agent system, then an operations retainer. Built on Anthropic infrastructure, multi-substrate by design, with production guardrails — evals, audit trails, rollback and human-in-the-loop — as standard.

Custom Software

Bespoke web platforms, mobile apps for field operations, API integrations and middleware — from a two-week Discovery sprint to multi-quarter production programmes. The build capability behind the agents when the systems around them need work too.

Managed Platforms

Productised retainers across managed WordPress, managed cloud and compliance support — DSPT, Cyber Essentials, GDPR. Specialist managed security is referred to MSSP partners. The line that keeps what we build running after go-live.

Project + Change Management + Training

AI implementations succeed or fail on adoption as much as on the code. We run the change programme alongside the build — stakeholder alignment, process redesign, user training and go-live support — so your team lands confidently and the new way of working sticks.

Data Quality Cleansing

Agents are only as good as the data they act on. We audit your source records, identify and remediate quality gaps, and build the validation rules that keep incoming data clean — so your agents make decisions on reliable ground, not noise.

Security & Guardrails

Production AI requires a different security posture. We design the guardrails in from the start — human-in-the-loop controls, audit trails, cost caps, prompt boundaries and rollback — then layer on application hardening, Cyber Essentials compliance and ongoing monitoring so your agents run safely at scale.

What we do

We create AI agents that free up your team to focus on higher value activities.

Every business has work that drags — piles of documents, endless emails, the same checks done by hand. We put AI agents on it to do the heavy lifting, so the routine gets handled fast and your people are freed up for the tricky calls and the work that really adds value.

80%Handled by agents

The repetitive, high-volume work — triaged and processed continuously. On average around 80% of transactions are routine and straightforward, and the agents handle them start to finish.

  • Read and classify every inbound transaction, document and message
  • Apply your rules and check the detail against the record
  • Match, reconcile and complete the routine cases end to end
  • Flag what needs a human — with a suggested next step ready to go
20%Worked by your team

The exceptions — the complex cases that need consideration or sign-off. The AI sorts them, explains why, and suggests how to deal with each one, so your team decides faster.

  • The disputed and the ambiguous
  • The high-value exceptions
  • The final sign-off and the relationship

We have deep experience in logistics, where these agents are already deployed and running in production — and the same approach works wherever the work is repetitive, high volume or complex.

Claims triage & settlementInspection & condition reportsCheck-in / check-out comparisonDocument workflows & data extractionLanguage translationDevelopment & release operationsSecurity & compliance monitoringMarketing & communicationsResearch & strategy
Deployed in logistics today
Secure & UK-delivered

Two delivery tracks. One bright line.

UK Engineers

Senior UK engineers on every Tier 1 engagement.

Every Discovery sprint, every agent build, every integration, every customer-facing build hour on the Tier 1 vertical engagements. Discovery, scoping, build and named follow-on — UK-based senior engineers you meet on day one. Cyber Essentials certified, secure by design.

Global Support

A specialist team extends the working day.

A small specialist offshore team gives production retainers and live platforms eyes on them around the clock. UK seniors stay on call for anything material and own all critical-path Tier 1 work; the offshore team picks up out-of-hours monitoring, response and documented, repeatable patterns.

The bright line: critical-path Tier 1 work is UK-only. The two delivery models do not mix on a single client engagement.

agents/maritime.claims.ts · on Anthropic infra

Working agents, run in production.

What it takes to run agents safely in production — guardrails, audit, human-in-the-loop — is the floor, not a feature. We build on Anthropic infrastructure, multi-substrate by design, and we never imply full autonomy: the routine 80%, with humans on the exceptions. Every engagement ends with code we’d happily run ourselves: typed, tested, traced, and operated.

  • Evals, audit trails and rollback as standard
  • Human-in-the-loop on the boundaries that matter
  • Runbooks and post-mortems shipped with the code
agents/claims-triage.ts● LIVE
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// agents/claims-triage.ts
import { Agent, tool } from '@teambison/agents';
import { ePOD, EDI } from './connectors';

export const claimsTriage = new Agent({
  name:    'maritime.claims.triage',
  model:   'claude-sonnet-4-6',
  region:  'eu-west-2',
  tools: [
    tool('ePOD.read',    ePOD.read),
    tool('EDI.lookup',   EDI.lookup),
  ],
  guardrails: {
    humanReview: true,    // HITL on file
    audit:       true,    // trace all
    maxCostUsd:  0.40,    // hard cap
  },
});

await claimsTriage.deploy({
  env: 'prod',
});
// → v2.14.3 · 6.4s · live · 1,247 docs/wk
The way in

One queue. Two weeks. A written, costed plan.

Book a paid AI Operations Discovery sprint. We name your costliest document-heavy queue, baseline it on your own numbers, and hand you a costed plan — credited in full against any follow-on build.

Team Bison · since 2003 · Bison Grid live in production · UK-delivered · secure by design